Users can delete their account at any time after logging into the application.
Step 1 — Open the PlatinumMeds app on your iPhone or Android device
Step 2 — Go to your Profile section
Step 3 — Open Settings inside your Profile
Step 4 — Find and tap the option labeled Delete Account
Step 5 — A confirmation dialog will appear asking “Are you sure you want to permanently delete your account?”
Step 6 — Tap Confirm to proceed
Your account will be deactivated immediately and scheduled for permanent deletion. As part of our healthcare data protection process all account data will remain in a secure soft-delete state for 14 days before permanent removal. After the 14 day period all data is permanently deleted and cannot be recovered.
The following data will be permanently deleted:
Profile information Medication history Dose logs Lab results Fluid tracking data Caregiver connections All other app related data.
Any active Plus or Platinum subscription must be cancelled separately through the App Store or Google Play. Deleting your account does not automatically stop subscription billing.
To cancel on iPhone — go to Settings, tap your name, tap Subscriptions, find PlatinumMeds, and tap Cancel Subscription.
To cancel on Android — open Google Play Store, tap your profile icon, tap Payments and subscriptions, tap Subscriptions, find PlatinumMeds, and tap Cancel Subscription.
If you are unable to delete your account from within the app or have questions about your data please
contact us at platinumkidney@gmail.com and we will assist you within 24 hours.
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